Our Price List 2018-2019
At IT Support we like to keep things simple. We have decided to introduce a fixed price for all our services. There is no hidden costs.
Prior to repairing any device we will need to carry out a diagnoses. This will be charged at a fixed price of £30.00. If you decide to go ahead with the repair this diagnoses fee will be waived and the selected service will be charged instead.
Any call outs outside of Chichester mileage will be charged at 0.30p per mile.
Home Visit Repair
(We will come to you).
Full service and system tuneup available. *Average time taken to complete is 1 – 3 hours.
| Service | Unit Price | Response Time |
|---|---|---|
| *1 unit is chargeable at the start of every new hour. | ||
| Standard Hourly Rate | £35.00 | 1 - 3 Days |
| Out of hours Support Hourly Rate (7pm - 9am) | 60.00 | 1 - 3 Hours |
| Priority Support Hourly Rate | £50.00 | 1 - 6 Hours |
Home Remote Repair
(We will repair your device over the internet)
*Only available if device to be repaired can connect to the internet and the issue is Software related.
| Service | Unit Price | Response Time |
|---|---|---|
| *1 unit is chargeable at the start of every new hour. | ||
| Standard Remote Hourly Rate | £30.00 | Instant - 3 hours |
| Out of hours- Hourly Rate (7pm - 9am) | £50.00 | Instant - 3 Hours |
Business IT Support
Dedicated help desk support available. SLA agreements to suit any business. Please contact us for further information.
Hourly rates are charged on all call outs to your Home or Business. Set service prices only apply when your device has been dropped off to our office or collected by one of our technicians.
Set Service Prices
We offer a set service price structure. We do not charge an hourly rate just a standard fixed price. The below services can also be combined.
| Service | Fixed Price | Average Turnaround Time |
|---|---|---|
| * Excluding Parts - ** Data Protection | ||
| Full Service & System health check... Including free antivirus installation, Virus/Spyware/adware & PUP Removal, System Tune Up (Optimize device for maximum speed including browser clean & tweaks, Drivers, software applications & Windows fully updated, Full Security check, Registry, Drive and startup defrag, Operating system integrity test, hardware/device temperature check, | £40.00 - £80.00 | 1 - 2 days |
| Hardware Repair (Includes Monitors, Keyboards, Hard drives, RAM, Graphics Cards, PSU's, | £45.00* | 1 - 4 days |
| Hardware Upgrades. Ram, Graphics Cards, PSU, Towers, Motherboards, Blueray/DVD drives. (ex Hardrives) | £40.00* | 1 - 4 days |
| Software Repair, Installation & Configurations | £35.00 | 1 - 2 days |
| Hard Drive replacement & Wipe & Reloads (Re-installation of the operating system) | £45.00* | 1 - 4 days |
| Device Service (Hardware test & Internal cleanup, tidy cables and dust removal) - PC, Imac, Laptop, Mobile Devices | £35.00 | 1 - 2 days |
| Full Backup Prior to Service** | £30.00 | 1-2 days |
| Password Recovery - BIOS, Windows (local), iMAC (local) | £35.00 | 1 - 2 days |
| Priority same-day service | £35.00 (additional cost) | Same Day Service (Subject to parts availability) |
Data Recovery Prices
Due to the many different recovery methods and data sizes we would need to tailor a service to match your recovery needs. Please contact us for a quote.